FLAME Tips and support

Light it. Relax. Anywhere.

PEBLWEAR FLAME
Portable Lantern

Basic operations

App

FLAME can glow with a natural colors generated from photos using a smartphone camera.

Just pick a photo from your smartphone’s camera roll (or just take a picture), and the app will automatically generate colors and effects.

When two or more FLAME are connected to the app, you can simultaneously control the lights.

The FLAME app also plan to offer a smart functions such as setting color schedules, sleep timers, and more… (stay tuned on app update notification!)

Updates

Just released the product on 2024.4. Stay tuned.

Tips & FAQ

Power and charge
Plug in USB-C cable into charging port. When the battery is charging, you will see the green light at charging port.
Charging will normally take about an hour from 0% to full charge. Please note that charging time may be longer, depending on the specification of cable and power source you use. When you turn on the light while charging, it may take a bit longer toward full charge.
When fully charged, the green light will turn off.

How to completly power off the device?
Normally, you don’t need to care about turning off PEBLWEAR FLAME, because the device will manage the power efficiently and automatically. To minimize the standby power, you can manually turn off the wireless function by long press when light is off (White status LED will flash few time). The wireless function will be automatically turned off after 24 hours from last operation of the device. (When the light is on, wireless function will be always on)

How do I know the battery is 0%?
The light will turn off automatically when battery level becomes low. The battery reserves its power for a little more in ths case, so that the light can be turned on again for a while, but will turn off shortly, depending on its brightness. Try minimum brightness so that you can light up for a while.

How to care the battery?
Batteries of PEBLWEAR FLAME are designed to retain 80% of their original capacity at 300 complete charge cycles under ideal conditions. Actual battery performance depends on a number of variables, including how the device is used and charged regularly.

Avoid extreme ambient temperatures to get most out of your battery. PEBLWEAR FLAME work best at 0° to 35° C as the ideal comfort zone. It’s especially important to avoid exposing your device to ambient temperatures higher than 35° C, which can permanently damage battery capacity. That is, your battery won’t power your device as long on a given charge. Charging the device in high ambient temperatures can damage it further. Even storing a battery in a hot environment can damage it irreversibly. When using your device in a very cold environment, you may notice a decrease in battery life, but this condition is temporary. Once the battery’s temperature returns to its normal operating range, its performance will return to normal as well.

If you want to store your device long term, two key factors will affect the overall health of your battery: the environmental temperature and the percentage of charge on the battery when it’s powered down for storage. Therefore, we recommend the following:
Do not fully charge or fully discharge your device’s battery — charge it to around 50%. If you store a device when its battery is fully discharged, the battery could fall into a deep discharge state, which renders it incapable of holding a charge. Conversely, if you store it fully charged for an extended period of time, the battery may lose some capacity, leading to shorter battery life. Power down the device to avoid additional battery use. Place your device in a cool, moisture-free environment that’s less than 32° C. If you plan to store your device for longer than six months, charge it to 50% every six months.

The warranty includes service coverage for a defective battery. If it is out of warranty, we will service the battery as following.

Can I replace the battery?
The lithium-ion battery in your PEBLWEAR FLAME can be serviced by PEBLWEAR. In case of service, please contact from below e-mail and send the unit to PEBLWEAR. We will replace the new battery and return to your address.
Please don’t attempt to replace the PEBLWEAR FLAME battery your self — you may damage the battery, which could cause over heating and injury.

Warranty
Please refer to this link for PEBLWEAR warranty.

If you have any other questions, please feel free to contact by Chat or e-mail to hello[at]peblwear.com (replace [at] to @) .